Terms of trade

1. Introductory Provisions 
These terms and conditions apply only to purchases in the Internet shop of www.vesteglass.com

The operator of this Internet shop is Veste Glass Co. - Ing. Zdenek Kleprlik
ID (Business Number): 865 66 962 TAX ID (Tax Number): CZ7009072840 (hereinafter as "operator").
The conditions define and specify the rights and obligations of seller (operator) and buyer (customer). These prices are valid only in the Internet shop, not in the normal shops.

2. Order and Conclusion of the Contract
2.1. All orders made via this Internet Shop of vesteglass.com are considered as binding ones. Placing the order, the buyer confirms that he/she has became familiar with the following terms and conditions, including conditions of guarantee claims and agrees with them. 
2.2. The order means a draft contract. The purchase contract arises at the time of acceptance of the ordered goods to the buyer.
2.3. The condition of the electronic order validity depends on the completion of all information and contents prescribed in the form.
2.4. A place of goods supply means the address stated by the buyer in the registration form.
2.5. Owner´s right to the goods should be handed to the buyer, under the condition of paying for the purchase price, by their takeover.
2.6. By completing the registration form or a binding order within the online shop of vesteglass.com, the buyer gives the seller his/her consent to collect and archive personal data about the buyer and his purchases.
2.7. We declare that all goods offered by the Internet Shop of vesteglass.com are coming from our own production or from official producers.
2.8. The prices listed in the price list mean to the final ones. 
The seller reserves the right to refuse the order execution if the ordering information is incomplete or raises doubts about real intention of the customer to order the goods. The seller shall send information about such refusal to the e-mail address of the customer.

3. Withdrawal from the Purchase Contract (Returning the Goods)
The buyer has the right, under paragraph 6 of the Civic Code Act No. 367/2000, to withdraw from the contract within 14 days of receipt of the goods. If he/she decides so, the undamaged goods, without signs of use or wear, in original packaging, should be sent back within the stated time period (the date of sending out is relevant here). Upon receipt of returned goods, the seller shall return to the customer the corresponding amount in the previously agreed manner. The buyer is obliged to pay for all expedition (shipping) costs. According to section 7, the buyer cannot withdraw from the purchase contract for the supply of goods modified according to the consumer's desire or to his person, as well as for the goods that is subject to downfall, wear or getting old. 
In any case, do not send us returned goods by methods of C.O.D. delivery. Such returned goods will not be accepted and the execution time will be uselessly extended. 

4. Cancellation of the Order: 
The operator reserves the right to cancel your order in the following cases:
- in case of significant changes to the price of the goods
- in case of unavailability or cessation of the goods production

If this case happenes, we will notify you.

5. Complaints 
In case of complaints please send the goods to the online shop address.
5.1. Any potential complaints will be solved pursuant with the terms and conditions of complaints related to the internet shop of vesteglass.com and also in accordance with legal regulations which are in force in the Czech Republic. 
5.2. The goods may be reclaimed in the premises of the operator under conditions for these complaints on sales(@)vesteglass.com.
5.3. The buyer is obliged without any undue delay and immediately after their receipt to check over the goods and inform the seller about potentially appeared defects immediately. 
5.4. Notification of the defects that have been found out must be done by the buyer in writing to the address of sales(@)vesteglass.com. The buyer shall describe the defects and how they look like. 
5.5. The complaint must be accompanied by submitted copy of the invoice and proof of delivery and payment for goods whose defects are reclaimed. 
5.6. The seller pledges himself to inform the customer about the ways of the complaint processing within five days after receiving the complaint.
5.7. In case the buyer delivers the defective goods back to the seller, it is also necessary that the buyer shall send the goods back to seller for purposes of complaint execution in complete order as taken from the seller before, it means that the goods should be packed in their original packaging or in packaging of adequate quality, including all additional parts of the delivery. A carrier is not responsible for poorly wrapped parcels. The manufacturer does not usually accept guarantee for items damaged during the transportation, even if the defect appeared prior to transporting. The complaints for defects caused by transporting the goods in insufficient packaging will not be accepted. 
The seller assumes no responsibility for the damages resulting from unauthorized use of products, functional properties as well as the damages caused by external events and faulty handling. Either the provided guarantee does not apply to the defects of such origin. The warranty period shall begin on the date of the goods receipt by the buyer.
In any case, do not send us the reclaimed good by methods of C.O.D. delivery. Such goods will not be accepted and you only exceed the time of execution. 

6. Private Data Protection
The operator declares that all personal data (first & last name, phone numbers, email address and postal address) are confidential; they will be used only for internal purposes of the company of Veste Glass Co. and they will not be published, provided to a third party or otherwise abused. The personal information is gathered on the basis of commercial, logistic, statistical and marketing purposes.
When dealing with the personal data, the company of Veste Glass Co.  undertakes to deal in accordance with Act No. 101/2000 (Coll.) related to protection of personal data. If there is a commercial case where it is necessary to pass such personal information to a supplier, then Veste Glass Co.  undertakes that such information shall be passed only after prior consent given by the customer. Without such consent, it is absolutely impossible to pass any information of a personal nature further.
Using services of Veste Glass Co., the customer gives consent to the collection of personal data. During registration, we require basic information of the customer, then it will be added to other data when making orders. The customer has the right to request deletion of personal data from the database (unregister) by using writing form at sales(@)vesteglass.com.
Access for registered customers to the shop and their access to make orders are protected by access password, which is known by the registered customer only. Therefore, please, do not leave this password freely accessible to anyone else so that it could not be possible to abuse it and consequently misuse your registration and your data. The operator shall not be responsible for misuse of the access password. 

7. Final Provisions
7.1. These business conditions should be applied in the form set up on website of the seller, on the date when the buyer sends out the electronic order. 
7.2. Submitting the electronic order, buyer without any reservation accepts all the provisions of the business terms and conditions being in force at the date of sending out the order, as well as the valid value of ordered items, including shipping or postage fees shown in the catalogue of Internet Shop of vesteglass.com, all on the date of sending the order out, unless it was agreed otherwise in the particular case. Sending the order out makes the buyer irrevocably bound.
7.3. The customer may cancel the order without the consent of the seller within 24 hours after ordering, or also in such case when the supplier exceeds the delivery period which is confirmed in writing. In other cases there should be an agreement with the seller.
7.4. The participants explicitly, within the meaning of Provisions of Section 262, Paragraph 1 of the Commercial Code, agreed that if it is not expressly stated otherwise by the terms and conditions, then their rights and obligations shall comply with the Commercial Code, in particular with its Provision of Section 409 et seq.